Refund Policy
Last updated: July 2026
1. Overview
We want you to be satisfied with FlowConfig. This policy explains when and how refunds are issued.
2. Free Plan
The Free plan has no charges. No refunds are applicable.
3. 14-Day Money-Back Guarantee (All Paid Plans)
We offer a 14-day no-questions-asked 100% money-back guarantee on all paid plans (Monthly and Annual).
If FlowConfig is not the right fit for your workflow, you can request a full refund within 14 days of your initial purchase or subscription renewal date. No questions asked.
- Applies to both Monthly and Annual subscriptions
- Full 100% refund of the amount charged
- Subscriptions can be cancelled at any time to prevent future renewals
4. After 14 Days
After the 14-day guarantee window:
- Subscriptions remain active until the end of the current billing cycle
- You can cancel at any time directly in your dashboard or billing portal to prevent subsequent charges
- Payments made after the 14-day window are non-refundable
5. How to Request a Refund
To request your 14-day refund, simply email billing@flowconfig.site with:
- Your account email address
- Your organization name or slug
- Your Paddle transaction/order ID or LemonSqueezy order number (found in your email receipt)
We will process your refund within 1-2 business days. Refunded funds typically appear back in your bank account or payment card within 3-7 business days depending on your payment provider.
6. Plan Downgrades
Downgrading your plan is not eligible for a refund of the price difference. The downgrade takes effect at the end of your current billing period.
7. Disputes
If you believe you were charged incorrectly, contact us at billing@flowconfig.site before initiating a chargeback with your bank. We are happy to resolve billing issues quickly and directly.
Chargebacks initiated without contacting us first may result in account suspension.
8. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted at flowconfig.site/refund.